Frequently Asked Questions

Frequently Asked Questions2020-01-03T14:09:44+11:00

About Our Signature Program

What is the signature program?2020-01-03T14:07:59+11:00

The Healthy Eating Hub’s signature program is a unique and individualised habit building program that teaches you how to eat well for the rest of your life. It breaks dietary change down into small manageable steps where you focus on building one habit at a time. Once a habit becomes familiar you add in another until healthy eating becomes effortless and a normal part of your daily routineThese small manageable steps lead to long term consistency and can easily fit into any lifestyle. 

The program works by combining micro-learning, direct access to qualified dietitians and incremental behaviour change principles. Members of the program complete education modules with videos, resources, recipes and meal plans in as little as 10 minutes per week. They are then shown how to apply what they learn to their everyday life with our meal plan builder and sessions with our team of dietitians. Because you learn and apply one thing at a time, the change is achievable within your busy life and you’re encouraged to make changes that are sustainable and realistic so you can stay consistent long term.

What do I get for a base membership?2019-12-27T11:06:39+11:00

Base members get full access to our online platform which includes 16+ nutrition education modules and a meal planning tool complete with recipes and a shopping list generator. This online space includes a wealth of nutrition information and resources including videos, worksheets, meal plans, recipes and access to a private Facebook group. At sign-up you will also get one 30min welcome session with an accredited practicing dietitian where you can set goals and create your pathway for the year ahead. 

What do I get for a premium membership?2019-12-27T11:06:46+11:00

Premium members get the added benefit of unlimited one-on-one consultations with an accredited practicing dietitian as often as they like for a set price of $179 per month.

Unlimited body scans to track progress.

Regular kitchen consultations to learn new techniques and get inspired in the kitchen.  

Access to our online platform which includes nutrition education modules and a meal planning tool complete with recipes and a shopping list generator. This online space includes a wealth of nutrition information and resources including videos, worksheets, meal plans and recipes.

Access to a private Facebook group where practitioners will answer any questions you might have between appointments and an encouraging platform of fellow members completing the same program. 

Can you only become a member if you live in the ACT?2019-12-27T11:07:02+11:00

We are passionate about helping ALL Australians which means our program is open to anyone residing in Australia. Our practitioners can consult via video sessions no matter where you reside. If you live outside Canberra the program will be tailored slightly as InBody scans and kitchen sessions are only available to Canberra residents, unless you can make your way to one of our clinics in Harrison or Phillip. 

How often do I need to make appointments or see a practitioner?2019-12-27T11:07:26+11:00

All members have the opportunity to see practitioners face-to-face. Premium members enjoy unlimited support sessions included in their subscription and Base members can book pay-as-you-go sessions as they need them.  If you would like to read more about our membership options click here

We recommend booking a session every fortnight. However, as a premium member you get unlimited sessions. So, if you are in need of extra help you can book a last-minute session and come in weekly if you feel the need. The monthly subscription cost of $179 stays the same regardless of how many sessions you book (bargain!) 

Will there be a lot of work involved?2019-12-27T11:07:40+11:00

“Give a man a fish and feed him for a day. Teach a man to fish and feed him for a lifetime.”

Your success and results will entirely depend on the effort you put into the program and by focussing on consistency, not perfection.

We want to teach you how to feed yourself confidently and healthily for the rest of your life, not just give you a meal plan or a set of food rules. This means that you need to learn key principles and develop key skills. Just like learning an instrument or getting a qualification, you learn the fundamentals first, you practice them and then slowly build your skills one by one over time. Building skills takes consistent practice. And this practice doesn’t have to be perfect to get results. The practice will help you figure out what works for you and what doesn’t and gives you confidence and familiarity with healthy food until it becomes second nature. Our goal is to gradually change your food preferences, so your taste for food changes and you start to want healthy food more often.

This approach to your nutrition does require you to think about your food and practice new behaviours consistently. This means that you do need to give it some time and attention each day.

However, our unique education sequence has broken dietary change down into small achievable chunks so that the effort you have to put in each week is realistic and achievableThe idea is to practice one habit and make it seamlessly fit into your current life before moving onto the next one. You’ll need to spend 10-15 minutes per week to get through the education modules and then all you have to do is practice your new habit!

If you’ve got regular or pay-as-you-go sessions with our deititians, it’s HIGHLY recommended that before each appointment you have read the relevant material so you can get the most value for your financial and time commitments. When you take the time to do the education online, we can then use 100% of the time with the dietitian to strategise how what you’ve learnt can become a part of your life. Keeping a daily food journal is also encouraged as it gives your practitioner a clear visual on the areas you need help with as well as helps you maintain awareness and track progress. 

Do I get to choose my practitioner?2019-12-27T11:07:46+11:00

You most definitely get to choose your practitioner and can read more about each of them here. Please note each of our practitioners have different availability and before choosing we would like you to make sure the practitioner you choose lines up with your availability. We would like you to complete the program with the same practitioner as a lot of work goes into building a relationship and preparing for each appointment based on groundwork laid during previous sessions. Please contact us to find out who is the best fit for you and your availability.

Can I talk to someone before signing up?2020-01-04T09:42:20+11:00

Absolutely! Call our customer service team (02 6174 4663) to discuss the program with one of our team, we can answer any questions that you may have and determine if the signature program is the right pathway for you.

Can kids or teenagers join the membership?2019-12-27T11:08:48+11:00

Yes, kids and teenagers can join our program. In fact, it’s the perfect thing for them to do!

We believe that our program is a fantastic way to educate young people about healthy eating habits in a safe, engaging and encouraging way without the stigma of weight, food and body shaming and the ridiculous rules and regulations of strict meal plans and food philosophies, many of them completely inappropriate for children and teens to follow. Support sessions can also be made with our paediatric dietitian upon request.

Children under the age of 18 will need an adult present at the time of signing up and the adults contact information will be needed to create a record on our system. Communication will be directed straight to the consenting adult. Children under the age of 18 will need an adult present at support sessions, unless otherwise specified in agreement with The Healthy Eating Hub  

Can couples join the membership?2019-12-27T11:08:59+11:00

Yes, couples can join our Premium membership together under the same account and only pay $179 per month given that they attend the support sessions together. If couples can’t find a time to attend together then a second membership must be purchased. Both individuals don’t need to be at every single appointment, however attending as many appointments as possible together is preferred.  

Can families join the membership?2019-12-27T11:09:04+11:00

Yes, families can join our Premium membership together under the same account and only pay $179 per month, given that they attend the support sessions together. All family members don’t always need to be present at every single appointment, however attending as many appointments as possible together is preferred. 

What’s the difference between the clinic and signature program?2019-12-27T11:09:50+11:00

The premium subscription in our program is the best valued option for ongoing nutrition support. It allows you to learn key nutrition concepts in your own time and at your own pace. With our premium option you can get the most out of your time with a dietitian and focus on individualising your newly learnt nutrition knowledge to suit you and your needs.  

The clinic offers pay-as-you-go consultations that are claimable with private health and certain Medicare referrals. Whereas, the membership is subscription based and does not support private health or Medicare.  However, there is the option to join our base membership for $39 per month and add on pay-as-you-go consultations so that you can use your private health or Medicare referral.   

How often can I book appointments?2019-12-27T11:47:24+11:00

As a premium member you get unlimited appointments. We recommend spacing them out fortnightly as this provides you with plenty of time to practice your habit and doesn’t place too much time pressure on you making the program easily fit into your life and schedule. Book your membership sessions via this link. If you prefer talking to someone please give us a call on 02 6174 4663 and our customer service team can book an appointment for you. 

Base members can also book support sessions with our dietetic team as they need and pay for them as they go.

How is the program different from everything else out there?2019-12-27T11:30:06+11:00

The Hub Signature Program is unlike every other healthy eating program out there.  There are  no restrictive meal plans There are  no pills or shakes. In fact, it is  not specifically a weight loss program. We want you to become comfortable and confident with food and nutrition. If that supports your goal to manage body weight, then GREAT!

This is a habit building program that arms you with the  evidence-based  information and practical tools to help you and your whole family eat well and feel good about it. You will learn healthy eating habits that will last you for life, not just the life of the program. And when you have healthy eating habits that you can maintain, you do more than just lose weight, you keep it off!

You will follow our unique method of learning one healthy eating habit at a time. This is realistic, sustainable and achievable within a busy life.

Step 1: You learn the key nutrition principle by completing easy, engaging education modules in as little as 10 minutes per week.

Step 2: Each module then shows you how to apply what you learn to your life so that you start putting it into practice. This is where our meal plan builder comes in! You can customise and tweak the meal plans to suit you, generate a shopping list and then get stuck into practising your new habit. There are 250+ recipes to swap with, plus you can add your own!

Step 3: Throughout the whole process you can access our team of qualified dietitians for guidance and support.

Will I see a nutritionist or dietitian?2019-12-27T11:36:18+11:00

Our signature program is delivered by our team of Accredited Practising Dietitians. They are university educated and registered with the peak nutrition body, the Dietitians Association of Australia. The program was created by our managing director, Kate Freeman who is a Registered Nutritionist, with Master’s qualification and registered with the peak body, the Nutrition Society of Australia. You can read more about our team here.  

What is included?2019-12-27T11:46:39+11:00

Base membership: 

  • One 30-min welcome session with a dietitian (APD) 
  • All education modules and resources  
  • Facebook group support 
  • Meal planning tool – see more here 
  • 250+ recipes 

Premium membership: 

  • Unlimited 30-min sessions by appointment with dietitian (APD) 
  • Kitchen sessions (we provide everything, and you take the food home) 
  • Unlimited body scans 
  • All education modules and resources  
  • Facebook group support 
  • Meal planning tool – see more here 
  • 250+ recipes
What can I expect in appointments?2019-12-27T11:10:26+11:00

Your sessions with one of our dietitians is made by appointment and can be via video or in-house at The Healthy Eating Clinic. Your dietitian is not there to ‘check up on you’ or make sure you’ve been ‘good’. Your dietitian is there to encourage you, answer any questions you have, individualise what you’re learning to your specific situation, brain storm meal and snack ideas, help you with meal planning, manage medical concerns affected by nutrition and be your side-kick when it comes to overcoming the barriers and challenges to building new habits. Here’s an idea of how they might help you:

  • Your practitioner will educate you on a module topic, discuss how it applies to you and give you ideas on how to implement it.  
  • Each module will present different problems and/or challenges and your practitioner will help you problem solve and work out ways of working around it 
  • Practical sessions in the kitchen (in-house sessions) are all about putting theory into practice. You cook something delicious and take home your yummy food.  
  • Regular body scans (in-house sessions) to track progress. 
  • Recipe ideas and help with meal planning.
Can I join if I am vegan, vegetarian or coeliac?2019-12-27T11:10:45+11:00

Yes! You absolutely can! As you follow the program you learn to apply the principles within your food preferences and this includes all dietary preferences. Premium members benefit from high levels support in this area as our team can offer even further advice on key areas of concern for our members.

Can I follow a keto or paleo diet while doing the program?2019-12-27T11:10:38+11:00

We don’t promote a specific nutrition philosophy like keto or paleo and we don’t recommend eliminating food groups without a medical or ethical reason. This stance is based on a solid understanding of current nutritional science. We believe that there are a number of dietary patterns that promote health and we want to educate people on the key principles of nutrition and help them find the best dietary approach for them, that they can consistently stick to long term. This rarely includes philosophies as extreme as paleo or keto.

Will I get meal plans?2019-12-27T11:10:52+11:00

The program is not based on meal plans. It does much much more than that! We aim to teach you key nutrition principles and to create your own meal plans that seamlessly fit into your lifestyle, needs and goals. Teaching you how to build a meal plan rather than doing it for you will help you more in the long term. That’s what we do! Long term nutrition! Knowing how to build a meal plan based on your personal needs also means that you can adjust it based on your own needs at the present time as it changes frequently.  

A key part of the program is our meal plan builder. As you work through the modules and learn the principles, you will then be encouraged to put what you’re learning into action. To help you do this, we have pre-built meal plans that help you apply what you’ve learnt AND they are completely customisable so that you’re eating food that you and your family like to eat! Plus the meal plan builder has adjustable serves for cooking for different numbers of people and will automatically create you a checkable shopping list!

Is the program set or individualised?2019-12-27T11:10:59+11:00

We believe that healthy eating principles apply to everyone yet look different for everyone. The program has 12+ curated nutrition education modules that our dietitians believe are the pillars for creating healthy eating habits. Everyone learns the same principles, but the application of those principles is 100% individualised to you. This is done through our unique learning method, our meal plan builder and through live chat and video session with our team of dietitians. By chatting to them, you’ll get a true individual experience within your food preferences, routine, family life and other lifestyle factors that effect your food choices. 

At your welcome session, available to all members, you and your dietitian will work out your pathway and which modules you will be focusing on and when

Can I join the program if I have an eating disorder?2019-12-27T11:11:04+11:00

We’d love to support you on your journey and the program may be a great fit for you. Please contact our head dietitian Clare Wolski (clare.wolski@healthyeatinghub.com.aubeforehand as we will assess suitability on a case by case basis. Our practitioners have seen and helped clients with eating disorders however each situation is different and we want what is best for you. We require that members with eating disorders also see a psychologist while doing our program.  

How did the signature program start?2019-12-27T11:06:05+11:00

Kate Freeman, Founder and Director of The Healthy Eating Hub has been a registered Nutritionist for over 15 years and is passionate about helping people with their nutrition. She employs a group of Accredited Practicing Dietitians in her Canberra based clinics and together they have all noticed a couple of concerning trends as practitioners: 

  1. The endless cycle of dieting and common misbelief that dieting is the only way I can lose weight is wreaking havoc with our ideas and health.   
  2. The amount of free information available to us today at our fingertips is creating a lot of unnecessary confusion 
  3. Anyone can build an audience with the help of social media and give nutritional advice with no guidelines around needing a qualification to do so.  
  4. The need for consistency and clear educated guidance is more important than ever.
  5. True behaviour change takes time and needs to be realistic and sustainable in order for someone to be consistent long term.

Kate decided to address the issues outlined above and created a program specifically designed by university qualified nutritional experts. The program started small and in our pilot week we sold out immediately. We’ve had to keep changing in order to accommodate for the growing demand and together as a team we strive to change ideas around food and positively impact the health of Australians one step at a time.  

How does the program work?2019-12-27T11:06:12+11:00

Your program will start with a 30min Welcome Session where your chosen practitioner will get to know you and together you’ll plan out your customised pathway for the year ahead. There are 12 modules to work through in no particular order, however only your first two modules (Whole Foods and Plate Model) will be set and compulsory as we think they are crucial to start with a solid foundation. The rest of the program will depend on your personal preferences and/or goalsi.e. snacks, carbohydrates, drinks.

Each appointment does not necessarily cover a new module, some modules might take longer to master and stretch over a couple of appointments. Appointments do not only cover theory but also include a practical component where you can get into our kitchen and make something delicious based on your current module/topicWe also encourage you to read assigned materials before an appointment to get the most out of your program/appointment.

InBody composition scans are also available during the program to measure progress. As premium members there are no caps on the amount of appointments you can make in a month. We suggest checking in with your practitioner fortnightly, however some weeks you might want to check in more or less. As a member you determine how the program runs and your practitioner is there to provide a guiding hand along the way. 

As members you can also check-in and post nutrition questions on our private Facebook group where our practitioners can answer any questions you might have between appointments. Our members also post recipe ideas and inspiration from time to time and have built a really encouraging platform.

How do I know if the program is right for me?2019-12-27T11:11:20+11:00

If you would like to make long-term changes, one habit at a time, then this program is for YOU! If you are looking for quick fixes, short cuts and rapid weight loss, then this  program  is NOT for you.  

If you have a medical condition that needs consideration when looking at your diet, then our program can offer you that additional support from an accredited practising dietitian. We can tailor the program to suit you and your needs, regardless of your medical condition.   

If you don’t have private health or a Medicare plan from your GP, then the program would also offer the most value for you. 

How to Sign Up

The Hub Clinic

What is involved in a consultation?2019-12-27T11:05:58+11:00

Here at The Healthy Eating Hub we believe in developing healthy eating habits through gradual change that builds on your current lifestyle. This is the basis of our consultation structure.

Your first consultation is 60 minutes in length and is all about getting started. Your practitioner will spend time getting to know you and your lifestyle thoroughly. This includes all the factors that influence your eating habits. From this information your practitioner will work with you to identify areas for improvement.

During your second consultation you and your practitioner will be looking at the next steps. Your practitioner will provide you with detailed relevant nutrition information and help you to apply this to day to day life. The aim of this process is for you to feel confident in making healthy food choices to build healthy, sustainable habits.

Support consultations are all about learning and applying further healthy eating strategies. Your practitioner is here to help you troubleshoot and problem solve barriers and challenges to healthy eating. They are often most helpful when you are feeling the least motivated.

The Healthy Eating Hub is a firm supporter of progressive change, so it’s important not to expect a complete diet overhaul after your first visit. We recommend a tailored program of 4-5 appointments, although this largely varies and your practitioner will discuss what’s best for you.

Our practitioners provide practical advice, meal ideas and recipes. We also run additional services throughout the year such as cooking classes and healthy eating workshops.

What is the difference between a nutritionist and a dietitian?2020-01-03T14:16:34+11:00

All practitioners employed The Healthy Eating Hub to see clients and members, whether nutritionist or dietitian, are university educated in nutritional science and the practical application of nutrition principles. The key differences between nutritionists and dietitians are:

Nutritionists provide practical nutrition advice to healthy individuals and offer their advice within general healthy eating guidelines.

Dietitians specialise in the relationship between diet and disease. Dietitians are equipped to work with individuals with chronic and acute health conditions including diabetes, cardiovascular disease, PCOS, allergies and intolerances. You are able to receive a rebate from your private health insurance with an appointment with a dietitian and where applicable receive a medicare rebate (See Medicare Policy for more details).

 

Are my appointments covered by private health insurance?2019-12-27T11:05:40+11:00

If you have private health insurance, any appointment made with one of our dietitians through the Hub Clinic is eligible to receive a rebate from your insurer. HICAPS facilities are available at our practice which allows us to offer a rebate at the point of sale. All you have to do is pay the gap.

How much will my gap payment be?

The amount you are able to claim with your private health insurer will depend on your level of cover. You can enquire with your private health insurer prior to your consultation if you wish. Simply provide your insurer with the cost of the consultation and the HICAPS item number below to find out how much you will be required to pay.

HICAPS item number:

  • First Consultation: 500
  • Second and Support consultations: 600
Which private health insurance funds offer rebates through HICAPS? 2019-12-27T11:05:34+11:00

Below are the participating health funds for dietetic services through HICAPS:

 

Can I get a Medicare rebate for my appointments?2019-12-27T11:05:26+11:00

Medicare rebates are only available for certain dietetics services, not with services from a nutritionist. They are available for patients with chronic conditions and complex care needs with a referral from their GP. To be eligible for a rebate, clients must book in with a dietitian and have one of the following Chronic Disease Management reports provided by their GP:

  • A GP Management Plan (GPMP) – item 721
  • Team Care Arrangement (TCA) – item 723
How much is the rebate and how many times can I claim?2019-12-27T11:05:20+11:00

The Medicare rebate for dietetic services is $53.80 and is available for a maximum of five services per patient each calendar year. Additional services are not possible in any circumstances.

Am I eligible for bulk billing?2019-12-27T11:05:08+11:00

No we are unable to offer bulk billing. For clients who meet the Medicare criteria, The Healthy Eating Hub policy for Medicare rebates is as follows:

All consultations – Clients will be asked to pay the full cost of the consultation and a Medicare rebate will be refunded into their bank account either through the HICAPS machine or through manual claiming. To receive the rebate on the spot you must have a cheque or saving card available to insert into the HICAPS machine.

Are DVA rebates available?2019-12-27T11:04:59+11:00

No. Unfortunately we are unable to provide rebates or claiming through DVA.

What blood tests can I be referred for?2019-12-27T11:04:53+11:00

Your practitioner can refer you for a wide range of tests including cholesterol, blood sugar levels, and insulin resistance as well as vitamin and mineral levels such as iron, zinc, vitamin D, vitamin B12 and many more. Your practitioner will walk you through the most relevant tests and ensure you are comfortable.

Do I have to make an appointment to get a blood test referral?2019-12-27T11:04:44+11:00

To receive a referral for a pathology test you do need to be an existing client of The Healthy Eating Hub. This means that you must have had a first consultation with one of our current practitioners. If you have not had a consultation with one of our practitioners, please check out our Team and make an appointment.

Whether you will need to attend a consultation to receive a referral or collect your results, is at your practitioner’s discretion. If you are unsure, please give us a call on 02 6174 4663 or email your practitioner via admin@healthyeatinghub.com.au.

 Can I claim private health or Medicare for my blood tests?2019-12-27T07:51:54+11:00

Unfortunately, Medicare does not cover pathology tests referred from nutritionists and dietitians.

Private health insurers may cover biochemistry testing. Please contact your insurer for more information. Private health insurance claims for biochemistry cannot be processed through our HICAPs machine.

What’s the difference between the clinic and signature program?2019-12-27T11:09:50+11:00

The premium subscription in our program is the best valued option for ongoing nutrition support. It allows you to learn key nutrition concepts in your own time and at your own pace. With our premium option you can get the most out of your time with a dietitian and focus on individualising your newly learnt nutrition knowledge to suit you and your needs.  

The clinic offers pay-as-you-go consultations that are claimable with private health and certain Medicare referrals. Whereas, the membership is subscription based and does not support private health or Medicare.  However, there is the option to join our base membership for $39 per month and add on pay-as-you-go consultations so that you can use your private health or Medicare referral.   

Current Members

What if I can’t make an appointment?2019-12-27T11:07:08+11:00

If you can’t make an appointment last minute for any reason, that is no problem. Simply notify us as soon as possible so we can make that time slot available to another member. You can pick up where you left off with your practitioner at your next appointment.

If there is a specific day and time you prefer we suggest that Premium members make their appointments in advance as members book months ahead and last minute changes are difficult to fit in with short notice. 

As a Premium member there will be no late cancellation or rescheduling fees. Pay-as-you-go sessions for Base members are subject to the same terms and conditions as The Hub Clinic appointments.

How do I make an appointment as a member?2019-12-27T11:07:20+11:00

You can book online via our website booking system here. Book your session as a ‘Membership Session’ and ensure you select the correct location and practitioner as well.   

Alternatively, you can book over the phone with our customer service team or send us an email on admin@healthyeatinghub.com.au.  

Can I bring kids to my appointments?2019-12-27T11:07:33+11:00

Absolutely. We understand that a lot of parents need to bring their kids to support sessions. Both our clinics have some toys and mini toy kitchens to keep them occupied as well.  

What if I don’t like my practitioner?2019-12-27T11:08:19+11:00

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your practitioner, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your practitioner some reasonable time to develop that relationship. By that we mean at least 5 sessions with your practitioner before you make the decision to switch. Your practitioner will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen practitioner. Starting over again with another practitioner will waste valuable time. However, changing your practitioner is definitely a possibility. Before signing up we do offer free nutrition assessments where you get 30 minutes to talk to anyone on the team about the program to see if you would like them as your practitioner. 

How does the meal planning tool work?2020-01-04T10:01:17+11:00

We’ve created a separate section on the website completely dedicated to showing members the extent of our meal planning tool. Please click here to see ‘how to’ videos that will walk you through each feature.

Can I switch between practitioners?2019-12-27T11:08:12+11:00

Temporary changes: 

If you desperately need to see a practitioner for one session however your practitioner is not available, we can arrange a session with someone else on the team. If your practitioner is on leave we can also arrange sessions with someone else on the team.

Permanent changes: 

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your practitioner, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your practitioner some reasonable time to develop that relationship. By that we mean at least 5 sessions with your practitioner before you make the decision to switch. Your practitioner will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen practitioner. Starting over again with another practitioner will waste valuable time. However, changing your practitioner is definitely a possibility. Before signing up we do offer free nutrition assessments where you get 30 minutes to talk to anyone on the team about the program to see if you would like them as your practitioner. 

Your Account and Privacy

Payments

How will my subscription payments work?2019-12-27T12:16:38+11:00

If you sign up to monthly payments, each payment will be deducted on the anniversary of your sign-up day and time. For example, if you sign up on 22 December 4pm, your payments will always be deducted on the 22nd of every month at exactly 4pm. This does not matter if it’s a business day or not. The same applies for yearly subscriptions. If you sign up to the program on 22 December 2019 at 4pm, your next yearly payment will be deducted on 22 December 2020 at 4pm. Once a payment has been processed, we cannot process refunds. So, if you would like to cancel your subscription please notify us before a payment is processed. Read more about our refund policy here

Can I change my payments from monthly to yearly?2019-12-27T11:08:35+11:00

If at any stage, you decide to switch your renewal payments from monthly to yearly (an receive a 20% discount) you can do so in your account settings. Please follow these steps: 

1. Login to My Account

2. Select My Subscription

3. Under the heading Subscription Totals, select Switch Subscription

4. You will then be brought to the product page. Select the nutrition support you’d like and then select the yearly payment option.

5. Select Join Now and follow the steps to complete the checkout.

Please note: When changing your payments to be yearly instead of monthly you will not be charged immediately at the checkout. At your next renewal date (outlined at checkout and the anniversary of your sign up date) the yearly payment will be deducted instead of the monthly payment. A full 12-months will be deducted and not the remaining months you have left in your program. For example, if you have been a premium member for 6 months you can’t pay for the remaining 6months in full. In order to get the 20% discount a complete 12-months needs to be purchased up front. 

Can I pause the program?2019-12-27T12:12:53+11:00

Only premium members who pay monthly can pause the program for a minimum of 1 month and a maximum of 3 months. After 3 months your payments will start again automatically. Please email us on admin@healthyeatinghub.com.au if you would like to pause your membership. We require 2 weeks notice and written notification to pause your subscription. Online content or appointments will not be available while your premium membership is paused.  You will receive an email notification from our customer service team to confirm that your membership has been placed on hold and when your membership has been re-activated. 

Account pauses are not available to base members and premium members who pay yearly.

Can I change my payment method?2019-12-27T11:09:17+11:00

If your credit/debit card expires or is lost, damaged or cancelled, you can add your new card to your subscription by following the step below:

  1. Login to by going to My Account.
  1. Select My Subscriptions (NOT Payment Methods) in the dot point list.

  1. On the Subscription Page select Change Payment.

  1. Select your new payment method: Paypal or Credit Card.
  2. If you select the Credit card option below select use a new payment method. 

  1. Enter your new card details. Select change payment method.
Are group discounts available?2019-12-27T11:09:25+11:00

With the premium program already heavily discounted we do not accept group discounts for our premium membership. We can however offer a group discount for base memberships at a corporate rate for a minimum of 50 people. Please contact admin@healthyeatinghub.com.au to arrange this. 

Can I use my Private Health or Medicare for my membership?2019-12-27T11:09:45+11:00

Private Health

Private health insurance covers the cost of individual consultations wth a qualified dietitian. Base members are with eligible private health insurance may be able to claim on the cost of their pay-as-you-go sessions. This can occur in-house via our HICAPS machine (for Canberra, ACT residents) or we can provide you with a receipt to claim directly with your insurer (available Australia wide).

Please see our private health insurance policy.

Medicare

Base members with a medicare referral from their GP may be able to claim a rebate on the cost of their their pay-as-you-go sessions. This can only occur in-house via our HICAPS machine (ACT and surrounds).

Please see our Medicare policy.

Do you offer a trial period?2020-01-04T09:59:34+11:00

From time to time we offer trial periods for various promotions, but we don’t have an ongoing offer where you can book a trial period. Please keep an eye on our social media platforms where we will always post any promotions we are running. Alternativelyyou can call us on 02 6174 4663 to discuss the program with one of our customer service team or book in a pay as you go consultation with one of our dietitians to determine what the best pathway is for you, click here to book an appointment.

Can I get a refund?2019-12-27T11:11:15+11:00

We do not offer any refunds for both the online and premium membership. It is a memberresponsibility to cancel their membership from their online account to avoid future subscription payments. 

What are the subscription options?2019-12-27T12:10:39+11:00

As a member you have the option of becoming a base or premium member. Below is a breakdown of the cost for each option: 

Base: 

  • $39 per month (cancel any time) 
  • $375 per year (save 20%)  

Premium: 

  • $179 per month (cancel any time) 
  • $1,719 per year (save 20%) 

To see what is included in each option please click here.