You’re on a mission for change!
The Hub Membership Complete includes:
- Specially designed 12-month healthy eating pathway, Modules unlock monthly.
- Follow the program at your own pace
- Learn and apply in your own time
- 24-7 access to online nutrition education portal
- Private Facebook Community
- Access to monthly videos and webinars
- Pay month to month
- Cancel any time
Summary of Key Terms and Conditions
This is a legally binding agreement between You and The Healthy Eating Hub Pty Ltd. You accept these terms by making payment in part or full towards your membership.
We agree to provide all services to you during your membership with care and skill. Your monthly session with your nutritionist will not roll-over if they are unused and will expire at the end of each month. If you fail to reschedule or cancel your appointment within 24 hours you forfeit that appointment. Please contact THEH as soon as possible if you need to cancel or reschedule so we can offer your appointment to another member.
You agree to pay the monthly specified fee for your membership for as long as you are an active member. Your membership will continue unless you manually request to cancel it. Payments will occur monthly on the anniversary of your sign up date on the card that you made the initial payment through The Healthy Eating Hub’s website.
Should your credit or debit card payment decline on the agreed payment date, we reserve the right to continue attempts to process your payment. If payments are not received we reserve the right to suspend your Membership effective immediately, and will deny you access to the online content, Member sessions and Facebook group. Once you have cleared your arrears your Membership may be reactivated. We reserve the right to charge an administration fee of $50 per month for each declined payment.
Your feedback is important to us. We seek to resolve your concerns quickly and effectively. You agree to raise any concerns, problems or issues you may have concerning the Program to us directly in person or via phone or email.
PUTTING YOUR MEMBERSHIP ON HOLD
You may place your membership on hold for a minimum of one month and a maximum of three months. Requests to place your membership on hold must be made in writing to firstname.lastname@example.org with a minimum of two weeks notice. You will not be able to access any online content or attend sessions with your nutritionist while your membership is on hold. For every month that your membership is placed on hold, your membership expiry date pushes out by 1 month as per the payment condition above.
Applicable to those members who sign up with a minimum term.
Any requests to terminate your Membership after the Guarantee Period (see below) has passed must be sent in writing to email@example.com. Termination prior to the completion of your minimum Membership term will require that you pay the total cost set forth in your membership, as per your initial invoice. If paying by installments, you will be required to pay THEH in full any outstanding amounts at the time of Termination.
THE HEALTHY EATING HUB GUARENTEE
The Healthy Eating Hub Guarantee allows you to access The Hub Membership during the Guarantee Period and assess your satisfaction with the membership. During this period, you are allowed a one-time opportunity to terminate your membership with no further penalty. No refund will be provided for the 1st month’s membership fee should you wish to take advantage of this opportunity. In order to be eligible for this Guarantee you must meet the following conditions:
- attend the Welcome session and your first two Module sessions
- have your first body composition scan
- access the online portal
- join the Facebook group